Frequently Asked Questions

1. What does IBRAHIM COLLECTION sell?

IBRAHIM COLLECTION specializes in ladies' unstitched fabrics and related fashion collections for customers across Pakistan.

2. Do you deliver across Pakistan?

Yes. We deliver to most areas across Pakistan, subject to courier coverage.

3. How long does delivery take?

Typical delivery times are:

• Punjab: 2–4 working days

• Other areas of Pakistan: 3–5 working days

Remote areas and periods of high order volume may take longer.

4. Do you offer Cash on Delivery?

Yes, Cash on Delivery may be available for eligible locations in Pakistan.

We may contact you to confirm your COD order before dispatch.

5. How can I place an order?

Select your desired product, add it to your cart, proceed to checkout, and provide your correct contact and delivery information.

For assistance, contact us:

0300 6677072 / 0349 3177072

6. Can I change my order after placing it?

If your order has not yet been dispatched, contact us as soon as possible. We will try to accommodate the requested change, subject to availability and order status.

Once an order has been dispatched, changes may no longer be possible.

7. Can I return unstitched fabric?

Eligible products may be returned within 7 days of delivery, subject to our Return & Refund Policy.

The fabric must be unused, unwashed, uncut, unstitched, and in its original condition.

8. Can I return fabric after cutting it?

No. Fabric that has been cut, stitched, altered, washed, dyed, or otherwise used is generally not eligible for return or exchange.

9. What if I receive the wrong product?

Contact us as soon as possible, preferably within 48 hours of delivery, and provide your order number along with clear photographs/videos.

If the mistake is verified, we will arrange an appropriate resolution.

10. What if my product has a manufacturing defect?

Contact us within 7 days of receiving the order with photographs/videos showing the defect.

Our team will review the issue and, where the defect is verified, provide an appropriate replacement, exchange, or refund.

11. Can I exchange my product?

Eligible products may be exchanged subject to our Return & Refund Policy and product availability.

12. Are sale items returnable?

Promotional, clearance, or final-sale items may have different return conditions. Please check the terms of the specific offer before purchasing.

Products received defective or incorrectly may still qualify for an appropriate resolution.

13. How do I track my order?

If tracking is available for your shipment, tracking information may be provided after dispatch.

You can also contact our support team with your order number.

14. What happens if I provide the wrong address?

Please contact us immediately if you notice an error.

If the parcel has already been dispatched, we may not be able to change the delivery address. Additional courier or return charges may apply where applicable.

15. What happens if I refuse my COD parcel?

A refused or unaccepted COD parcel may be returned to us.

Repeated refusal of confirmed orders may result in restrictions on future COD purchases.

16. Are fabric colors exactly the same as shown online?

We make every effort to photograph and display our products accurately. However, slight differences may occur because of lighting, photography, screen settings, and individual devices.

17. How can I contact IBRAHIM COLLECTION?

You can contact us by phone or email:

0300 6677072
0349 3177072
IBRAHIMCOLLECTION3177072@GMAIL.COM

Address: Shop 80/A, 2nd Floor, Sitara Lal Plaza, Tata Market, Faisalabad, Punjab, Pakistan.