Refund policy

Return & Refund Policy

Last Updated: August 17, 2026

At IBRAHIM COLLECTION, we want you to be completely satisfied with your purchase. We carefully inspect our products before dispatch. If you receive a defective, damaged, incorrect, or incomplete order, please contact us so we can resolve the issue.

1. Eligibility for Returns

You may request a return or exchange if:

  • You received a wrong product, color, design, or article.

  • The fabric has a genuine manufacturing defect.

  • Your order arrived damaged or incomplete.

  • The product you received is materially different from what you ordered.

Return requests must be made within 7 days of receiving your order.

2. Conditions for Returns

To be eligible for a return:

  • The product must be unused and unwashed.

  • The fabric must not have been cut, stitched, altered, dyed, or damaged.

  • All original packaging, tags, labels, and accessories should be retained where applicable.

  • The product must be returned in its original condition.

  • You may be required to provide clear photographs or videos showing the issue.

For fabric products, once the fabric has been cut, altered, stitched, washed, or otherwise used, it cannot normally be returned or exchanged.

3. Non-Returnable Items

The following products are generally not eligible for return or exchange:

  • Fabric that has been cut or altered.

  • Stitched or customized products.

  • Washed or used fabric.

  • Products damaged after delivery due to customer handling.

  • Items without the original packaging or tags where applicable.

  • Clearance, promotional, or final-sale items, unless they arrive defective or incorrect.

4. How to Request a Return

Contact us within 7 days of receiving your order through:

Email: IBRAHIMCOLLECTION3177072@GMAIL.COM
Phone/WhatsApp: 0300 6677072 / 0349 3177072

Please provide:

  • Order number

  • Customer name

  • Contact number

  • Description of the issue

  • Clear photographs/videos of the product and packaging

Our team will review the request and inform you whether the return or exchange is approved.

5. Exchange

If your return is approved, we may offer an exchange for:

  • The correct product

  • The correct color/design

  • A replacement for a defective item

Exchanges are subject to product availability.

6. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the return.

For eligible prepaid orders, refunds may be processed through the applicable payment method.

For Cash on Delivery orders, we may request bank or other appropriate payment details to process an approved refund.

Shipping charges may be non-refundable unless the return is caused by an error or defect attributable to IBRAHIM COLLECTION.

7. Wrong or Damaged Orders

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible, preferably within 48 hours of delivery, with photographs/videos of the parcel and product.

We may request evidence of the package before approving a replacement or refund.

8. Return Shipping

If the return is due to a verified mistake, manufacturing defect, or incorrect item sent by IBRAHIM COLLECTION, we will determine the appropriate return-shipping arrangement.

For returns requested for reasons outside our approved return conditions, the customer may be responsible for applicable return shipping costs.

9. Refund Processing

Once an approved returned item is received and inspected, we will notify you regarding the status of your refund or exchange.

Approved refunds are generally processed within 5–7 business days after approval. Actual receipt time may vary depending on the payment method or financial institution.

10. Contact Us

For return and refund assistance:

IBRAHIM COLLECTION
Shop 80/A, 2nd Floor, Sitara Lal Plaza, Tata Market, Faisalabad, Punjab, Pakistan

Email: IBRAHIMCOLLECTION3177072@GMAIL.COM
Phone: 0300 6677072 / 0349 3177072